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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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Product Reviews
★★★★★ 5
Love it
Color: Dark Green, Size: Small
I got the dark green. Love the sweater and it's warm. I do layer the sweater as well. It is as pictured. Size is perfect to me. I like sweaters to be longer and a bit wider in case it is freezing and I need to layer it. This sweater is perfect for layering. It comes closer to my backside, it is a little wide and not snug, and I like that the sleeves come over my wrists
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Reviewed in the United States on February 7, 2026
★★★★★ 1
Still soft but looks terrible after 1 wash. Save your money
Color: White, Size: Small, Color: White, Size: Small
Update: sweater looked great when I received. After 1 wash it looks terrible. Looks like it’s been washed too many times, material fuzzy and piled. After wearing it once, it snagged and the knit pulled through. I would NOT recommend. I had such high hopes. Save your money.
Very nice sweater, especially for the price! I love the details of the buttons on the sleeves. It is SO soft. It’s not super thick as I can see my skin through it when pressing my hand up against fabric. However, it’s not see through when wearing it. It’ll be perfect in cooler weather and perfect in the winter with a coat but won’t cause me to overheat when in a heated environment. I do feel like it runs big. I could have sized down a size. Although I’m not sure if it’ll shrink after a wash or two.
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Reviewed in the United States on September 22, 2025
★★★★★ 3
Disappointed.
Color: Blue, Size: Large, Color: Blue, Size: Large
This sweater is so comfortable and very soft. It fits well in a flattering, oversized way. But after one wash it is pilled everywhere which makes it look old and shabby. It’s at a price point where I feel compelled to return it.
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Reviewed in the United States on January 10, 2026
★★★★★ 5
Perfect for casual wear and dressy style
Color: Dark Green, Size: Small
This sweater is soooo soft and the color is so rich. The fit of it is perfect, not too tight and not too baggy, just right and I used the size guide to pick my size. Just for reference, I am 5'3" and 130lbs, 38C bust. It's well made and washes great. I chose to hang dry mine as I typically don't put any of my sweaters in the dryer to dry, just to fluff them. I have this one in two colors, the green and the tan/beige and I would say they are both a true representative of the color shown.
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Reviewed in the United States on November 15, 2025
★★★★★ 5
Love the long sleeves!!!
Color: White, Size: Small
Love it! I'm 5' 11" tall and I purchased this according to reviews. Several people commented on the length of the sleeves. I have a hard time finding sleeves long enough if it's not " tall" sized. It was perfect for me. If this washes nice I'm going to consider purchasing more in other colors. I ordered the white and just love the long ribbed cuffs with the line of buttons. Very soft.
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Reviewed in the United States on May 1, 2026