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Description
The Balanced ScorecardThe Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard financial measures, customer knowledge, internal business processes, and learning and growth offer a balance between short term and long term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the
The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.Binding Type: Hardcover
Publisher: Harvard Business Review Press
Published: 09/01/1996
ISBN: 9780875846514
Pages: 322
Weight: 1.42lbs
Size: 9.41h x 6.35w x 1.17d
Review Citations: Publishers Weekly 08/26/1996 pg. 88
Booklist 09/01/1996 pg. 45
LJ Best Business Books 01/01/1997 pg. 36
Library Journal 08/01/1996
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4.6 ★★★★★
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Product Reviews
★★★★★ 5
It’s Poyfect!
Color: White, Number Of Shelves: 2, Size: 35.4inch(set of 2), Color: White, Number Of Shelves: 2, Size: 35.4inch(set of 2)
i’ve been wanting this shelf for quite some time and finally decided I’m doing it. I’m absolutely completely satisfied with the size the quality of the wood and the paint job. It’s made very well. I have to say I was surprised at how nicely sanded it was and ready to hang.
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Reviewed in the United States on December 10, 2025
★★★★★ 5
Great addition to nursery
Color: Walnut, Number Of Shelves: 4, Size: 16inch(set of 4)
Love it!
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Reviewed in the United States on May 19, 2026
★★★★★ 5
Good finish, nice wood, good price
I have done quite a lot of woodworking in my life, and this is a nice piece of work. Great finish and nice looking.
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Reviewed in the United States on October 7, 2024
★★★★★ 5
Easy install
Just installed in our bathroom. Feels solid. We have a potted plant on it now. You will want a drill bit extender to clear the shelf. I use the flexible type. Otherwise you won’t be able to get the screws in at a 90 degree angle.
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Reviewed in the United States on December 26, 2024
★★★★★ 4
Very nice, well made.
The nine-inch oak shelf is well made, and is 45 degrees. The wall where I planned to install it was not, and I suspect this is the problem some of the reviews saying the shelf was not made at 45 degrees. In my case, we removed wood a bit at a time until we achieved a good fit. We did receive all of the hardware, but beware. The plastic straight insert anchors do not snug up with the supplied screws. However we used the supplied plastic toggles with better results. The hardware is why I rate this 4 stars. Otherwise, it is a nice piece, and well worth the price.
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Reviewed in the United States on September 13, 2024