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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.8 ★★★★★
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Product Reviews
★★★★★ 5
Better than Expected
Format: Paperback
Though the title impied there were new poems in this volume, I found some of my favorites, but
didn't notice any new ones. Never mind, they are wonderful, and I liked this book so much, I purchased
a copy for a friend and published poet, who's poet in the schools, Grace Grafton, who is familiar with
Merwin's writing. That made both of us happy.
On a practical level, it is easier to schlep a single volume with you than three of four,when what you
want is 'La crême de la crême.'
Makes a welcome addition to any collection, a great gift to introduce Merwin, and a pleasure to read
the smooth, ariculate poetry that is food for the soul.
Antoinette Constable
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Reviewed in the United States on August 18, 2010
★★★★★ 5
Looks great.
Format: Paperback
Reading.
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Reviewed in the United States on August 30, 2023
★★★★★ 5
very good quality
Format: Paperback
very good quality
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Reviewed in the United States on June 10, 2023
★★★★★ 5
They're asking for more!
Format: Paperback
The nephews (10 & 8) love reading these! They actually put their tablets down and choose to read! I bought this one and another so once it was read, the nephews swapped and had more adventures! They're asking for more!
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Reviewed in the United States on April 7, 2026
★★★★★ 5
Engaging book
Format: Paperback
Great book for kids my 4th grader loves it.
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Reviewed in the United States on May 22, 2025